Returns

Returns Policy

Merchandise is accepted for exchange or store credit if returned in saleable condition within 7 days of the ship date.
Customer must pay return postage.

Please include your name, order number, and a detailed note of why you are requesting an exchange or store credit.

RETURNS


Making a Return and/or Exchange must be made within the guidelines of our Return Policy.



Please contact a Customer Service Representative at samanthadenise@me.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours, during our normal business hours.

Please provide tracking information in email of return/exchange request to samanthadenise@me.com.

You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to samanthadenise@me.com.

Please allow 10 to 12 business days for us to receive and process your return or exchange.



EXCHANGES

Making an Exchange:

Exchange requests must be made within 7 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color / size or and style on the return/exchange mail to samanthadenise@me.com.

Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by samanthadenise.com or because of quality issues, we will reimburse with store credit for the shipping costs.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

If you have any questions or concerns, please e-mail us at samanthadenise@me.com.